Privacy Policy
1. Introduction
Otter Moving & Storage LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our website, social media pages, or advertisements, including lead forms from Meta (Facebook and Instagram). By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
- Personal Information: Name, email address, phone number, physical address, and any other details you provide when requesting quotes, booking services, or signing up for offers.
- Payment Information: If you make a payment for our services, we collect necessary details for processing transactions securely.
B. Information We Collect Automatically
- Cookies & Tracking Technologies: We use cookies and similar tracking tools to improve user experience, analyze trends, and personalize content.
- Device & Usage Data: This includes your IP address, browser type, operating system, referral source, pages visited, and interactions with our website.
- Meta Lead Ads Data: If you submit a form through Facebook or Instagram ads, we collect the information you provide, such as your name, phone number, and email.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our moving and storage services.
- To communicate with you regarding quotes, bookings, and customer support.
- To send promotional offers, updates, and relevant service recommendations (you can opt out anytime).
- To analyze and enhance our marketing efforts, including through Meta Ads and retargeting.
- To comply with legal obligations and prevent fraudulent activities.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share it with:
- Service Providers & Business Partners: Third-party vendors that help us process payments, analyze data, or assist with marketing and customer service.
- Meta (Facebook & Instagram): When you interact with our Meta Ads, Facebook and Instagram may use the provided data per their Facebook Data Policy.
- Legal Compliance & Protection: We may share information to comply with applicable laws, regulations, or legal processes.
5. Your Privacy Choices
- Opting Out of Marketing Communications: You can unsubscribe from emails and SMS messages by following the provided instructions in our communications.
- Managing Cookies & Tracking: You can adjust browser settings to decline cookies, but this may affect site functionality.
- Accessing & Updating Your Data: Contact us at [insert contact email] to review or modify your personal information.
6. Data Security
We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies, so we encourage you to review them separately.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
