Our Hours of Operation
Moving doesn't always stick to a 9-to-5 schedule, and neither do we. At Otter Moving & Storage, we know that your time is precious, which is why we've built our service hours to accommodate the busy lives of our clients. Whether you need to coordinate an early start or a weekend drop-off, our team is ready to help you get moving when it works best for you.
Get your free moving quote by completing the form below or calling (212) 300-9828.
Here when it works best for you.
We are available during the following hours to assist with your relocation, storage, and customer support needs.
Call (212) 300-9828 →Availability, reliability, and clear communication.
We believe that great service is built on availability, reliability, and clear communication. Our team is structured to ensure that you have access to the support you need, right when you need it.
Reliable Scheduling 99.8% on-time
We pride ourselves on our punctuality. With a 99.8% on-time arrival rate, you can trust that when we schedule a time, we'll be there.
Support When It Matters
Whether you're calling to book a last-minute storage vault or checking in on the status of your long-distance shipment, our team is standing by to provide answers and peace of mind.
Full-Service Convenience
Our hours are designed to support our full range of services, from packing and loading to the secure access of our storage facilities.
A Trusted Partner for Your Move.
Since 2022, Otter Moving & Storage has built its reputation on reliability and respect for our customers' time. We don't just move boxes; we help you move your life, and we know that starts with being available for you. With thousands of five-star reviews and a commitment to doing the job right, we have the team and the experience to handle your move on your schedule.
On your schedule, not ours.
Early starts, weekend moves, and last-minute calls — here's what some of our recent customers had to say about moving on their own timeline.
My building only allows moves after 6 PM on weekdays, which every other company treated like an unreasonable demand. Otter booked me for a 6:30 PM start without blinking, the crew arrived at 6:25, and we were fully done by 9:40. When your only window is a weeknight evening, a company that actually works those hours is worth everything.
We both work Monday through Friday, so a Sunday move was the only option. Crew showed up at 7 AM sharp — I know because I was still on my first coffee — and had us loaded before the street parking filled up. Done and unpacked by early afternoon, whole weekend not lost. Booking a weekend slot was as easy as a weekday one, same price, no premium.
Called at 8:45 PM on a Wednesday in a mild panic about a storage question — fully expecting voicemail. A real person picked up, pulled up my account, and sorted it in five minutes. During my long-distance move I also got a callback on a Saturday morning with a shipment update. Their hours aren't just for booking; the support actually runs on them too.
Ready to book your move?
Don't let scheduling conflicts hold you back. Let us handle the heavy lifting while you focus on your transition.
"6:30 PM weeknight start, done by 9:40. A company that actually works those hours is worth everything."
